FAQs

Answers to the questions we are asked most often. If you can't find what you need, call +44 1282 270214 or email sales@trimprofiles.co.uk (Monday to Friday, 08:30 to 17:00 UK time).

About us

Who are you and where are you based?

Trim Profiles Co is a trading name of Express Matting Services Ltd, a company registered in England & Wales (Company No. 07000887, VAT No. GB987256073). We are based at Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, and all orders are dispatched from Burnley.

Can I get help choosing the right product?

Yes. Send us the measurements of the gap, step or edge in millimetres, the finish you want and how many lengths you need, and we will help you choose. You can also send photos or drawings by email. For a whole house or a site, send your list of rooms, steps and doorways and we will help you pick the right profiles and lengths before you order.

Products and sizes

How do I know which size I need?

Every product page lists the width, height or depth and length in millimetres. Measure the doorway, step or edge, check any height difference between two floors, and measure the thickness of your floor covering. Then compare these with the sizes on the product page.

Can I cut the profiles to length?

Yes. Most profiles are supplied in standard lengths and are designed to be cut to fit during installation, for example with a fine-tooth saw or hacksaw. Fitting guidance is given on each product page. Please check your measurements before cutting, as cut items cannot be refunded in full on a change-of-mind return.

What finishes and fixings are available?

Most aluminium profiles come in anodised silver, gold and champagne, with black and wood-effect finishes on selected products. Depending on the product, fixing options include self-adhesive, screw-fix, dowel and hidden-fix. The finishes and fixings for each product are listed on its product page.

Do you do bulk or trade orders?

Yes. For larger orders, contact us with your list of items and quantities and we will provide a quote.

Prices and payment

Do your prices include VAT?

Yes. All prices are in pounds sterling (GBP) and include VAT at 20%.

How can I pay?

We accept Visa, Mastercard, Maestro, American Express, Diners Club, Discover, UnionPay, Apple Pay, Google Pay, Shop Pay and Klarna. Payment is taken through Shopify's secure checkout when you place your order, and we never see or store your full card details. See our Payment Policy.

Are there any extra charges at checkout?

No. The only charge added to your products is the flat £9.99 delivery charge. There are no card fees, surcharges or customs charges.

Delivery

How much is delivery?

Delivery is a flat £9.99 including VAT per order, however many items you order.

How long does delivery take?

We dispatch orders within 1 to 2 working days, and delivery usually takes 2 to 4 working days after dispatch, so 3 to 6 working days in total. Orders placed after 17:00, at weekends or on bank holidays are processed on the next working day. You get a tracking email when your order is on its way.

Do you deliver outside the UK?

No. We deliver to UK addresses only.

Can I change my delivery address?

Yes, if your order has not been dispatched. Contact us as soon as possible with your order number and the new address. See our Shipping Policy.

Cancellations, returns and refunds

Can I cancel my order?

Yes. Before dispatch, we cancel and refund you in full, including delivery. After dispatch, you can cancel within 14 days of receiving your order by returning the items. See our Order Cancellation Policy.

Can I return a trim if it is the wrong size?

Yes. You can return unused, uncut items in their original condition within 14 days of receiving your order. Email sales@trimprofiles.co.uk with your order number first and we will confirm the return. Return postage for change-of-mind returns is paid by you, and there is no restocking fee. If an item has been cut or fitted, we may reduce the refund to reflect the loss in value.

What if my order arrives damaged or wrong?

Email us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will send a replacement or give you a full refund, and we cover the return cost.

How long do refunds take?

Refunds are made to your original payment method within 14 days of us receiving the items back. See our Refund Policy.

Contact us